FNB and KOODOO.co.za Promotional Campaign FAQs

FNB and KOODOO.co.za have partnered up to give FNB Cardholders access to the following value:

• 5% off on any purchase on Koodoo.co.za with an FNB Card excluding PlayStation Network Vouchers, Gift cards and Sale items 

• Budget plan promotion at prime for FNB Credit Cardholders. This offers Credit Cardholders the ability to move transactions made on KOODOO.co.za to budget.

• Who qualifies for the 5% discount promotion? 

The promotion is open to FNB Visa Cardholders. This includes Easy, Gold, Premier, Private Clients, Private Wealth, RMB Private Bank and Signet Cardholders who reside in South Africa and are over the age of 18 years.

• Who qualifies for the Credit Card Budget Plan promotion? 

The campaign is open to selected FNB Visa Credit Cardholders. This includes Smart, Classic, Gold, Premier, Private Clients, Private Wealth, RMB Private Bank and Signet Credit Cardholders who reside in South Africa and are over the age of 18 years.

• Who is excluded from the 5% discount promotion? 

Business Credit Cardholders

• What is the promotional interest rate on the Credit Card Budget Plan Promotion?  
  

The promotional interest rate is set at prime (currently 7%)

• What terms can be chosen for the purchase on the Credit Card Budget Plan Promotion?  

Credit Cardholders can choose between 12 or 24 months.

• When purchasing with a credit card, is the transaction on straight or budget facility?  

The transaction will be on the credit cardholder’s straight facility. 

• Can I transfer funds into my Credit Card to cater for the purchase and qualify for the promotion?  

Prefunded purchases (meaning the purchase was not done on credit, and more specifically, if the limit does not cover the purchase amount) will not qualify for the budget plan promotional interest rate.

• How does the transaction go onto budget?  

FNB Credit Card will move the straight facility transaction onto the budget facility within 3 to 5 working days after the transaction date.

• How long is this promotion for?  

The 5% discount is available between 21 October 2020 and 14 November 2020.

The Credit Card Budget Plan Promotion is available from 16 October 2020 30 September 2021, and may be extended further

• What is the minimum and maximum amount that can be purchased on the Credit Card Budget Plan Promotion? 

    Minimum of R5 000 and Maximum of R20 000

•  Is the offer also available instore? 

This offer is only available online at KOODOO.co.za

• If there are any queries regarding the products purchased, how do you escalate these issues? 

    Online chat on KOODOO.co.za or

    Email customercare@koodoo.co.za or

    Contact: 011 445 7912

• If there is something wrong with my transaction, who do I escalate to? 

Please call the number on the back of your FNB Credit Card. 

• Where can the Terms and Conditions for this campaign be found? 

Please visit the FNB website, click “About FNB + Legal” and select “Promotions Terms and Conditions”. 

• Where can a copy of the KOODOO.co.za Terms and Conditions be requested? 

The KOODOO Terms and Conditions can be viewed on the website (KOODOO.co.za). 

• Can I settle my budget transaction earlier? Are there any penalty fees?  

Yes, you may settle the budget transaction earlier by paying the settlement amount into your credit card account and notify FNB to settle your budget transaction. There are no penalty fees for early settlements.  

• If I default on payment of my credit card account, does the promotional campaign still stand?  

No, if you default on your credit card monthly payment the fixed interest rate will fall away and your personalized interest rate will apply.  

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