FREE Delivery for orders more than R450.

KOODOO Vault T's & C's

SECTION 1 – GENERAL INFORMATION

KOODOO Vault is a loyalty program operated by KOODOO, designed to reward customers/members with Gems for making purchases on our store. These Gems can be redeemed for discounts on future purchases, subject to the Terms and Conditions below. Participation in the Program constitutes acceptance of these Terms and Conditions.

SECTION 2 – ELIGIBILITY

The Program is open to all customers aged 18 or older who have created an account on KOODOO.co.za.

By participating, you confirm that all information provided to KOODOO is accurate and up to date. KOODOO reserves the right to verify eligibility and disqualify participants who do not meet the requirements.

SECTION 3 – PROGRAM ENROLLMENT

Existing customers, who have created an account, are automatically enrolled in the Program. New customers will be enrolled upon registering on KOODOO.co.za.

There is no fee associated with joining or maintaining membership in the KOODOO Vault Program.

SECTION 4 – EARNING GEMS

  1. How Gems Are Earned:
    • Gems are earned when a purchase is made on selected categories
    • Gems are earned on the value of purchases excluding the vat amount
  2. Non-Eligible Purchases:
    • Gems are not earned on vouchers, gift cards, shipping, taxes, or other fees.
  3. Pre-Orders:
    • Gems are earned on pre-orders on success of the payment processing.
  4. Retroactive Earnings:
    • Gems cannot be earned on purchases made before the Program launch.
  5. Gem Cap:
    • There is no limit to the number of Gems a member can earn.

SECTION 5 – REDEEMING GEMS

  1. How to Redeem Gems:
    • Gems can be redeemed during checkout for discounts on eligible items.
    • Redeemable Gems are available in predetermined values
    • The minimum redemption amount is 10 000 Gems.
    • The below table outlines the available redemption tiers:

R100

R200

R300

R400

10 000 Gems

20 000 Gems

30 000 Gems

40 000 Gems

 

R500

R750

R1 500

R2 000

50 000 Gems

75 000 Gems

150 000 Gems

200 000 Gems

 Eligible and Non-Eligible Redemptions:

    • Gems can be redeemed for discounted items and all items excluding those in the point below
    • Gems cannot be redeemed for taxes, gift cards, vouchers or shipping.
  1. Shipping Fees and Redemption:
    • If the total order value after redemption falls below R450, a shipping fee of R70 will still apply.
  2. Partial Redemptions:
    • Gems can be used as a partially payment. The balance of the amount must be paid via other payment means.

 SECTION 6 – GEM EXPIRY AND REFUNDS

  1. Expiry:
    • Gems expire one year after they are earned.
    • It is the participants responsibility to monitor their Gem balance and expiration of Gems.
  2. Refunds for Returned Items:
    • If an item is returned or refunded, the corresponding Gems earned for that purchase will be deducted from the Member’s balance.
    • If a member has used their Gems before the refund is actioned the gems in rand value will be deducted before the refund in rands is made to the customer
  3. Account Closure:
    • Closing a KOODOO account will result in the forfeiture of all unused Gems.

 SECTION 7 – GEM BALANCE AND HISTORY

  1. Members can view their Gem balance, as well as their earning and spending history, on the "Rewards" page of their account after logging in.
  2. For any discrepancies, contact KOODOO customer care at customercare@koodoo.co.za.

 SECTION 8 – TRANSFERABILITY OF GEMS

Gems, rewards, and memberships are non-transferable and have no cash value. These Terms and Conditions constitute the entire agreement between you and KOODOO regarding your participation in the Loyalty Program.

 SECTION 9 – PROGRAM CHANGES AND TERMINATION

KOODOO reserves the right to modify or terminate the Program, including earning rates, redemption values, and eligibility criteria, at any time, at its sole discretion without prior notice.

In the event of termination, Members will be notified, and unused Gems will be forfeited.

 SECTION 10 – CUSTOMER CARE SUPPORT

For assistance with the Program, including issues with Gem balance or redemption, contact our customer care team via:

  • Email: customercare@koodoo.co.za
  • Phone: (011) 445 7912

 SECTION 11 – LIABILITY AND DISCLAIMERS

KOODOO will not be held responsible for any errors, delays, or interruptions in the Program caused by external factors, such as technical issues or system failures.

Members are responsible for safeguarding their account information and Gems. KOODOO will not be liable for unauthorized use or access.

 SECTION 12 – GOVERNING LAW

These Terms and Conditions, along with the KOODOO Vault Program, are governed by and construed in accordance with the laws of South Africa.

 SECTION 13 – ACCEPTANCE OF TERMS

By participating in the KOODOO Vault loyalty program, Members agree to these Terms and Conditions and any future modifications made by KOODOO.

 SECTION 14 – CONTACT INFORMATION

For further inquiries, contact us at customercare@koodoo.co.za.

 

© 2024 KOODOO.