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KOODOO Vault T's & C's

KOODOO Vault Loyalty Program Terms and Conditions

SECTION 1 – GENERAL INFORMATION

  1. KOODOO Vault is a loyalty program operated by KOODOO, designed to reward customers/members with Gems for making purchases on our store.
  2. These Gems can be redeemed for discounts on future purchases, subject to the Terms and Conditions below.
  3. Participation in the Program constitutes acceptance of these Terms and Conditions.

SECTION 2 – ELIGIBILITY

  1. The Program is open to all customers aged 18 or older who have created an account on KOODOO.co.za.
  2. By participating, you confirm that all information provided to KOODOO is accurate and up-to-date.
  3. KOODOO reserves the right to verify eligibility and disqualify participants who do not meet the requirements.

SECTION 3 – PROGRAM ENROLLMENT

  1. Existing customers who have created an account are automatically enrolled in the Program.
  2. New customers will be enrolled upon registering on KOODOO.co.za.
  3. There is no fee associated with joining or maintaining membership in the KOODOO Vault Program.

SECTION 4 – EARNING GEMS

  1. How Gems Are Earned:
    • Gems are earned when a purchase is made on selected categories.
    • Gems are earned on the value of purchases, excluding VAT.
  2. Earning Rates:
    • 1 Gem per R1 spent on consoles.
    • 2 Gems per R1 spent on non-consoles.
  3. Non-Eligible Purchases:
    • Gems are not earned on vouchers, gift cards, shipping, taxes, or other fees.
  4. Pre-Orders:
    • Gems are earned on pre-orders once the payment is successfully processed.
  5. Retroactive Earnings:
    • Gems cannot be earned on purchases made before the Program launch.
  6. Gem Cap:
    • There is no limit to the number of Gems a member can earn.

SECTION 5 – REDEEMING GEMS

  1. How to Redeem Gems:

    • Gems can be redeemed during checkout for discounts on eligible items.
    • Redeemable Gems are available in predetermined values, as shown below:
    Redemption Value Gems Required
    R100 10,000 Gems
    R200 20,000 Gems
    R300 30,000 Gems
    R400 40,000 Gems
    R500 50,000 Gems
    R750 75,000 Gems
    R1,500 150,000 Gems
    R2,000 200,000 Gems

  2. Eligible and Non-Eligible Redemptions:

    • Gems can be redeemed for discounted items and all eligible items.
    • Gems cannot be redeemed for taxes or shipping.
    • Orders containing more than three of the same product are not eligible to earn Gems.
    • B2B customers do not qualify for Gems.

  3. Shipping Fees and Redemption:

    • If the total order value after redemption falls below R450, a shipping fee of R70 will still apply.

  4. Partial Redemptions:

    • Gems can be used as partial payment. The remaining balance must be paid via other payment methods.

SECTION 6 – GEM EXPIRY AND REFUNDS

  1. Expiry:
    • Gems expire one year after they are earned.
    • It is the participant's responsibility to monitor their Gem balance and expiration dates.
  2. Refunds for Returned Items:
    • If an item is returned or refunded, the corresponding Gems earned for that purchase will be deducted from the member’s balance.
    • If Gems were redeemed for the returned item, the Gems’ equivalent value in rands will be deducted from the refund amount.
  3. Account Closure:
    • Closing a KOODOO account will result in the forfeiture of all unused Gems.

SECTION 7 – GEM BALANCE AND HISTORY

  1. Members can view their Gem balance, as well as their earning and spending history, on the "Rewards" page of their account after logging in.
  2. For any discrepancies, contact KOODOO customer care at customercare@koodoo.co.za.

SECTION 8 – TRANSFERABILITY OF GEMS

  1. Gems, rewards, and memberships are non-transferable and have no cash value.
  2. These Terms and Conditions constitute the entire agreement between you and KOODOO regarding your participation in the Loyalty Program.

SECTION 9 – DISCOUNT LIMITATIONS

  1. Only one discount can be applied to an order at a time.
  2. If an FNB eBucks discount is applied to a purchase, Gems cannot be redeemed for an additional discount on the same order, and vice versa.
  3. Members must choose which discount they wish to apply at checkout.

SECTION 10 – PROGRAM CHANGES AND TERMINATION

  1. KOODOO reserves the right to modify or terminate the Program, including earning rates, redemption values, and eligibility criteria, at any time, at its sole discretion without prior notice.
  2. In the event of termination, members will be notified, and unused Gems will be forfeited.

SECTION 11 – CUSTOMER CARE SUPPORT

  1. For assistance with the Program, including issues with Gem balance or redemption, contact our customer care team via:

SECTION 12 – LIABILITY AND DISCLAIMERS

  1. KOODOO will not be held responsible for any errors, delays, or interruptions in the Program caused by external factors, such as technical issues or system failures.
  2. Members are responsible for safeguarding their account information and Gems. KOODOO will not be liable for unauthorized use or access.

SECTION 13 – GOVERNING LAW

  1. These Terms and Conditions, along with the KOODOO Vault Program, are governed by and construed in accordance with the laws of South Africa.

SECTION 14 – ACCEPTANCE OF TERMS

  1. By participating in the KOODOO Vault loyalty program, members agree to these Terms and Conditions and any future modifications made by KOODOO.

SECTION 15 – CONTACT INFORMATION

  1. For further inquiries, contact us at customercare@koodoo.co.za.
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