FAQ's

 SETUP

 1.Where can I download the mobile APP for my Tivoo?

The “Tivoo” is available on the App Store and Google Play™. You can find the mobile app by searching ‘Divoom Tivoo’ in the application store.

2.Can I use the mobile app on both iPhone and Android?

Yes, the app is available for both platforms.

3.What are the software requirements?

For Android, the system requirement is: Android 4.3 and up.

For iOS, the system requirement is: iOS 9.3 and up.

4.Can I connect multiple Tivoo on our app?

This feature is currently not supported, but we’re planning to release such feature through future software updates. 

5.How do I connect the Tivoo to my iPhone? How come there’s no audio from the Tivoo?

Please follow these steps:

a.Power on the Tivoo, and a Bluetooth icon will flash for several seconds.  

b.Go to your iPhone Settings > Bluetooth, please search and connect to the “Tivoo-audio” to establish the connection to Tivoo’s speaker.

c.Open the “Divoom” app, then tap on the ‘magnify glass’ icon to enable the Bluetooth search. Once the “Tivoo-light” shows up on the list, please tap on it to establish the connection to the Tivoo’s LED panel.

NOTE: Once the connection is established for the first time, your phone will ‘remember’ the connections, so you would only have to do this once.

6.How do I connect the Tivoo on my Android device?

Please follow these steps:

a.Power on the Tivoo, and a Bluetooth icon will flash for a few seconds.  

b.Go to Settings > Bluetooth, turn on the Bluetooth.

c.Open the “Divoom” app, then tap on the ‘magnify glass’ icon to enable the Bluetooth search. Once the “Tivoo-light” shows up on the list, please tap on it to establish the connection to the LED screen.

d.The system will prompt a message to connect the ‘Tivoo-audio’, please press ‘Allow’ to connect the Tivoo’s speaker.

7.How do I put my Tivoo into the ‘Pairing mode’?

Please hold the bottom circular button (under the two turn knob buttons) for 5 seconds, and the Tivoo will go into the Bluetooth pairing mode.

8.How much capacity is supported on the SD card? And what are the supported audio file formats? 

Tivoo supports SD card up to 32GB, and it supports ‘.mp3’ and ‘.wav’ audio files.

  

HARDWARE

 

1.How do I charge my Tivoo?

You can charge the speaker with most USB chargers (iphone/tablet) or the USB ports on your computer. A full charge can provide up to 6 hours music play at moderate volume level.

2.What type of USB connector does the Tivoo use?

Micro-USB. The charge time depends on the charger’s rating (faster with the 2.0A+, and slower with the 500mA)

3.How do I power ON/OFF the Tivoo?

Hold the power button.

4.Can I use the Tivoo without the mobile application?

Yes, Tivoo is essentially a Bluetooth speaker, where you can use it as a standard Bluetooth speaker. Also, the AUX and SD mode would not require the mobile application either.

5.Can I turn off the light, and keep the speaker active?

Yes, you can rotate the top knob button to turn off the LED panel, or you can hold the top knob button to adjust the brightness.

6.Can I turn off the speaker and keep the LED active?

Yes, go to Settings > Bluetooth, un-pair/disconnect the “Tivoo-audio”.

7.How do I check the battery level on my Tivoo?

Press the power button, and the LED screen will display the current battery level.

8.How long does a full charged Tivoo last?

Tivoo is equipped with a 3000mAh battery. With a full charge and moderate usage, the Tivoo should last up to 6 hours with both music and light. However, if you are planning to use it as a clock/display, please keep it plug into power source.

9.How do I use the Tivoo SD card function?

Please insert SD card into the speaker. You can press 

10.How do I switch colors on LED screen?

Please hold the left/right arrow buttons

11.How do I adjust the brightness?

Please hold the +/- buttons to adjust the brightness.

12.How do I switch audio source?

Please press the ‘switch audio source’ button (circular button, furthest away from the power button).

13.How do I setup an alarm without the Mobile App?

1.Hold the ‘Function Button’ and enter the Manual Alarm Mode.

2.Press the ‘Previous Track’ or ‘Next Track’ button to switch between hours/minutes

3.Press the ‘Volume Up’ or ‘Volume Down’ button to adjust the time value.

4.When finished, press the ‘Play’ button to confirm Alarm, and it will show an alarm with a check icon.

5.To delete the manual alarm, press the ‘Snooze’ button, and it will show an alarm with a cross icon.

6.When all settings are completed, please press ‘Function Button’ to exit the manual alarm mode.

Please insert a pin into the reset port on the speaker’s rear panel (the one next to the AUX port).

 

SOFTWARE

 

1.How do I make drawing on the Tivoo? And how do I save it for the future access?

To make drawings:

1.In the Tivoo App, please select ‘Design’.

2.Select the color and start your drawings. Change color by tapping the different color

3.When finished, press ‘Play’ to display the drawing on the Tivoo

4.If you want to start over, press ‘Reset’/Eraser icon. If you like the design, press ‘Save’/Disk icon to store the design in the ‘Gallery’. To access the design gallery, press ‘Gallery’ to access (local=your designs, fun/flags/No&Letter/animations=default designs). 

2.How do I create animation on the Tivoo? And how do I save it for the future access?

To make animations:

1.In the Tivoo App, please select ‘Animation’.

2.Among the eight frames, please select the top left, and create your design (same method as Design). Click ‘Done’ to store the first frame.

3.Start the 2nd picture by choosing the 2nd frame from the left in the top row (1-8, top left to bottom right), and click ‘Done’ after you complete the design. 

4.When finished, please adjust the play speed and press ‘Play’ to display the design on the Tivoo.

5.The other functions are similar as Design.

3.Can I modify/delete a picture or an animation design in the Gallery?

 Yes, you can modify or delete the picture/animation in the Gallery’s ‘Local’ category, but you cannot add/delete/modify the pictures in other categories.

4.Can I create fewer frames in the Animations?

 Yes, you can create 2 – 12 frames in the Animations.

5.How come my design will not show up in the animation page?

Please make sure to click ‘Done’ when you finished. 

6.I wiped one of the frames in an Animation design, and the new playback now consist a blank page. How do I fix it?

If you want to remove one of the frames in an Animation design, please make sure to use the ‘Delete’ button in its design page.

7.The App’s playlist is empty. Where are my songs?

For iOS: the App is caching the songs from the device’s iTune library. Please make sure to sync the songs from the iTune to your device.

For Andriod: the App is caching the songs from the device’s built-in music library. Please make sure there’re songs located in the appropriate folder inside the internal storage or SD card.  

Like any Bluetooth speaker, you can use 3rd party music application with the Tivoo.

8.Most of my songs are stored on the 3rd party music player; can I import them into the Tivoo’s music player?

You can import the songs via the iTune (iOS) or built-in music player (Andriod), or you can use the 3rd party music player to stream music to the Tivoo.

9.I just uploaded a song into my phone, but I can’t find it on my playlist?  

You may have to restart your phone/tablet for it to show up.

10.Does the Tivoo support the 3rd party music player? And does the lighting feature works under such condition?   

Yes and yes.

11.How do I adjust the brightness on the Tivoo?

In the Tivoo App, you can switch ON the “Shake” function. Once it’s ON, you can shake your smart device to adjust the lighting (Off/Dim/Bright).  

12.How do I set the timer?  

Sleep: select the scenery, set the time duration (10/20/30/60/90 minutes), then toggle the switch to activate the sleep timer. The Tivoo will remain on for that period of time, and then switch off itself automatically.

Alarm: select the scenery, set the time, and toggle the switch to activate the alarm. The Tivoo will automatically switch ON/to the alarm mode.  

13.How do I choose my own song or lighting for the Timer?

Please select the desired song and lighting, and then select the first scenery in the Alarm.

14.How do I repeat or shuffle the song(s) in my music library?

On the music player page, please click the ‘oval’ icon at the lower left corner.

15.How do I use the Voice Memo?

First, you have to allow the Tivoo app to access your Microphone, and make sure that the ‘Tivoo-Audio’ is connected under the System’s Bluetooth settings. You can start the recording by holding the center button (maximum time length 1 minute). The Tivoo will automatically play your message after the recording, and it will flash a message icon on its screen, where you can press the Play button to playback that message.

NOTE: Tivoo can only save one message at a time, and the maximum time length of the voice message is 1 minute. Once you playback that message, it will be erased.

16.How do I check the update on the Tivoo app?

Please go into settings (the little gear on the Tivoo menu bar), then click Update. If there’s an available update, you will be prompt to the respective app store or direct download link for the latest version. 

TROUBLESHOOT

1.The Bluetooth (in Settings) is showing the speaker being connected, but the App cannot discover my speaker?

Please try the followings:

1.Refresh the Bluetooth by turn it OFF/ON in the Settings, and try to restart the Bluetooth speaker

2.Delete/Un-pair the speaker from the paired history, and then re-perform the pairing steps.

3.Quit the ‘Divoom Tivoo’ application in the background, and then launch the application again.

2.My notification is not working, what’s wrong?

1.Please check the Notification center (Settings > Notifications), and make sure the selected applications are allowed.

2.Try making a phone call or text with the notification option active

3.When you gone into the APP’s notification setting for the very first time, the phone would prompt a ‘Pairing request’. Although the speaker might be connected in both ‘Audio’ and ‘Light’, you would need to confirm the request to establish the notification privilege. 

4.If the initial pairing request was ignored/declined, or the calling/texting are not working for you; please uninstall and reinstall the Tivoo app. For Android user, you can change the Tivoo app’s privilege in the System Settings.

3.I have two Tivooes, how do I switch the App control from one to the other?

For the lighting/LED board: Launch the App, go to ‘Connect’ on the left menu bar; then search and connect the other device to switch control.

For the Audio: Go to Settings > Bluetooth > detect/discover the nearby Bluetooth speaker > Select and connect the other Tivoo.

4.My Tivoo is already paired with my phone, but I want to pair it with my other phone as well. What should I do?

When you power ON the Tivoo, it will automatically pair with the previously connected device. To establish a new connection, please disable the Bluetooth on the previously connected device.

5.How do I clean the speaker?

Please use the alcohol wipe.

6.My Tivoo froze, how do I power it off?

Although it’s unlikely, if you cannot turn off the Tivoo by holding its power button, please insert a pin into the reset port on the speaker’s rear panel (the one next to the AUX port).

7.What type of warranty does the Tivoo have?

For the Tivoo, it has a one year limited warranty.

8.My Tivoo’s screen is ON, but the screen is completely black.

Please try shaking your smartphone or holding the “+” button to adjust the brightness level. You can turn off the ‘Shake-Shake’ function in settings, which disabling the shaking gesture trigged brightness adjustment function.

9.Multi-functional buttons

The Tivoo offers multiple functions for each buttons. Here is the list of functions on each button:

Power Button

Hold: ON/OFF

Press: Check Battery Level

Play Button

Hold: Scan Radio Stations/Reject Call

Press: Play/Pause/Answer Call/End Call

Manual Alarm: Confirm Alarm

Previous Track Button

Hold: Previous Light Effect

Press: Previous Track/Previous Station

Manual Alarm: Switch Hour/Minute

Next Track Button

Hold: Next Light Effect

Press: Next Track/Next Station

Manual Alarm: Switch Hour/Minute

Volume Up Button

Hold: Brightness Up

Press: Volume Up

Manual Alarm: Increase Time Value

Volume Down Button

Hold: Brightness Down

Press: Volume Down

Manual Alarm: Decrease Time Value

Function Button

Hold: Enter Manual Alarm Mode

Press: Switch Audio Source (AUX/Bluetooth/Radio)

Manual Alarm: Exit Manual Alarm

Snooze Button

Hold: Record Voice Message

Press: Snooze Alarm/Change Light Modes

Manual Alarm: Delete Alarm

10.How do I improve the Radio signal strength?

1.Place the Tivoo in/near an outdoor area.

2.Attach the Tivoo with the AUX cable in its line-in port, where the AUX cable will serve as the external antenna.